Hey Feverbee friends,
Background: I manage two external support communities for my company with a small team of moderators.
I’m looking to build a business case for adding another community staff member to manage the growing interactions in our community. Engagement (questions and comments) is on the rise, my current moderator has a LOT on her plate, and our community programs are growing in complexity (blogs, ama’s, webinars, etc).
I’ve got two questions for you:
- what advice do you have for making the case to hire more?
- does your team have a staffing model that dictates hiring needs? For example, for every average increase of 1000 questions/comments over time, add an additional moderator.