Page 49 (Strategy Chapter) of ‘Buzzing Communities’ by @richard_millington
“It’s important to track your members’ sense of community. A community can have a good level of growth and high levels of engagement but fail to develop relationships between members. This is the case for many customer-service based communities”
I manage a SaaS company’s Customer Service community. We’re not even a year old yet but have seen great success in addressing the business’s support needs, by 2018 vision however is to foster a Community of users who connect on Sales/Marketing best practices (our software is for these professionals).
Anyone have tips for how Customer Service community managers can grow sense of community in support environments?
P.S. I will of course be reading on / exploring this Community to help answer my question.