Going Beyond Thank You, Changing Member Behaviour

(Richard Millington) #1

Originally published at: https://www.feverbee.com/changingmemberbehaviour/
Every time a member makes makes a great contribution to any type of social group, you have an incredible opportunity to increase the quantity and quality of future contributions. Too often, we thank them. Gratitude is nice. It feels good. They might appreciate the gratitude – but it doesn’t change theri behaviour or encourage future contributions.…

(Steven Hermans) #2

Totally guilty here, and never thought about it twice. :neutral_face: Going to try and implement this. As people post more and more, thank you starts to feel like a stock response, even it is heartfelt.

(Nick Emmett) #3

Yeah me too to be fair, but I’m a sucker for saying thanks - guess it’s just the way I was brought up. I do, however, try to follow it with something more strengthening, like connecting to someone with similar thoughts and ideas, or digging for more info, or highlighting the value it’s bringing to the community. I also often follow up with a private message in various situations: i.e. if it’s someone’s first post and it’s a belter; or if I’ve noticed someone posting more and more and adding value each time for example.

(Richard Millington) #4

To be fair, I often still do this myself.

I think it’s one of those things you need to actively catch yourself doing to change it.

I’m not saying that thanks you’s are bad. There’s just usually a far bigger opportunity here to create new behaviour which is in line with what we really want.