I work as an operations manager in South Africa, and I manage a specific
web based product.
Recently we launched a community to provide our users with a full knowledge
base that consists of webinars, FAQ, guides, videos etc.
We are struggling to get our users to visit and utilize the material that
is provided. Instead we are finding that users are still calling into our
call centre for support.
I have just started reading the buzzing communities book, and i have
realised that one major difference between our community and the ones
described in the book is that we don’t allow members to communicate with
I am trying to research possible methods to encourage our users to utilize
our community more - and this is what brought me to FeverBee.