[I suspect this is a question with a whole bunch of “it depends…” type answers, but I’m going to ask it anyway.]
We are seeing a general trend toward lesser participation in our forums. I have some ideas of why that is in our particular case, but I was asked in a meeting today if there is any known data for industry trends in the space. Assume a support style community. Does anyone know of some?
I assume there’s what I call a re-balancing between people that participate off-domain (fb, twitter, StackOverflow LiveJournal[?]) and those that still desire on-domain forum style. But I’ve never seen specific studies on this behavior.
I would say that each serves a different purpose and audience, but I’m willing to be argued on that point.