First time posting here, though I’ve been what we’d all call a ‘lurker’ for a little while now. It’s great to see so many people sharing their experiences and solutions!
My question is around a current challenge we’re facing - data retention and GDPR! The exciting stuff!
We’re a support forum and so the majority of posts are emotional support/expressions of emotion. It therefore feels unethical in some senses to delete/archive these posts after what is effectively an arbitrary number of years. But of course, we want to be compliant.
My question really is around best practice. What do other communities do with their forum data? Do you archive it after a certain amount of time? Do you delete it?
Any help would be much appreciated!