Our team recently was given official responsibility for owning and creating an enterprise community strategy. I’m currently exploring various resources and taking notes to try to gather some helpful thoughts before drafting such a strategy for leadership. I’d like to know if others here have developed such enterprise-wide, big-picture strategies for how communities are used in the enterprise to accomplish business objectives.
Some background: We’re a Fortune 100 company with a highly successful internal community for employees, but only a couple years into standing up external communities for customers and partners. So we have a few random communities that have sprung up for specific needs, but no overall plan to date for how it all fits together, what the long-term picture looks like for internal & external communities, and what internal processes or guidelines would guide the way forward.
Has anyone here already plowed this path of organizing a multi-community, internal/external community strategy for a large enterprise, and would you be able/willing to share your insights or artifacts with me?