Can anyone share their policies around this?
Thanks for your help!
The members questions are the following:
How many people within the organization can access our PMs?
Does “administrators” include the Moderators?
What rules (or at least guidelines) are in place to manage and restrict access?
What approvals are required before any “administrator” can look at someone’s PMs?
This is what we currently have written about access to private messages, which is rather broad:
Private messages are not available publicly and are not shared with any third party. Private messages are not available to search engines and would not show up in a search engine search unless they had been copied by the sender or recipient into a public post. Access to private messages is only available to Breastcancer.org administrators and is used for situations where they need to uphold the rules of conduct for our Community.
Breastcancer.org does review summarized metrics to track activity in the Breastcancer.org Community and this may include the total number of private messages within the Community during a given timeframe.