Hi!! Thank you for the response!
Basically, I’m looking to put together a framework that can be easily repeatable. Right now I am the primary consultant for online communities, but I want to be able to put a framework in place that can, in a straightforward way, help other consultants who might not have as much expertise be able to pick up the framework and know how to approach the consultation, what types of questions to ask and how to help guide their customers towards success. So, the way I’m looking at it, it would include both fact finding and the next steps in engaging their customers.
Right now our approach is very individualized and very high touch, which is also one of the reasons I am looking to put a repeatable framework in place.