I have a dilemma.
I run an established community of practice in a forum environment (Discourse). Alongside it I run a Slack channel which I use for AMA sessions (every 1-2 weeks). We wrote a bot that alerts newcomers that the channel isn’t moderated and that we have an active community elsewhere. Every now and then someone will ask a general question on Slack and I’ll send them over to the forums for support.
That worked well until recently. The Slack channel is growing (fast) organically and people are asking for new channels, more support to chat, etc. In essence they want a community on Slack.
I’ve always believed that for many reasons there is more value for an organisation to have a forum based community vs a Slack based one but the demand here is getting pretty strong.
I don’t have the resources to manage both. I’ve been thinking about setting up a volunteer group to manage the Slack channel but I don’t want to sabotage/cannibalise the forum community.
Thoughts, suggestions and advice welcomed!