Thanks for the input, Hawk!
So I’ve been fairly involved with the program, although it technically belongs to our Documentation Manager (an arrangement that pre-dates me by a number of years). I interact with the Mods on a regular basis and actually run point on most of their questions and feedback at this point, as our Docs Manager’s workload increases.
I wouldn’t necessarily say that there are aspects that aren’t working well…the program is active and we have a number of long-time, dedicated mods. The program has been around for a long time, though, and hasn’t really evolved from where it was when we were still a pre-IPO, scrappy startup. I’d like to formalize some processes, make sure that perks are being delivered as promised, and then start making improvements to take things to the next level. My ultimate goal is to grow it into a multi-tier program at some point in the future.
I want to validate some of my impressions about what could be improved with the existing Mods, as well as take their temperature to make sure they’re involved in the evolution of the program. It’s important for them to have a sense of ownership of it, you know?