Hey everyone! Would love your input on how to attract the right kind of people by best describing the two roles we have.
- One role emphasizes moderation/facilitation, so it needs a level of subject matter expertise. This person is more the face of a community, engaging in forums and especially leading member calls and meetings. This role has an emphasis on member-to-member connections, though that can only occur if you know members one-on-one.
- The other role pays more attention to the behind-the-scenes: Metrics analysis, strategizing member outreach, as well as onboarding members. This role leans more toward staff-to-member connection.
We have multiple people in each role, and we need more – but I don’t know that we’ve ever found the right titles to make our job ads pop, especially for that first role. “Community Manager” hasn’t brought in enough public-presentation presence, so we’re toying with titles like Facilitator, Community SME, Community Moderator… but maybe we’re trying too hard.
We know what our people do – we just don’t know what to put on their business cards! Would love input from people who might understand this best. Thanks!