In a previous thread Can you use negativity in a positive way? I discussed what was going on in my communities, specifically one that is meant to be for our ambassador program, so ambassadors can share strategies, and has about a dozen negative members posting complaints and generally never being pleased about anything.
For a time, it got better, but recently we decided to be more direct with them about changes to our site that were not going to happen, and they have taken off again in a negative direction.
I know the benefits of having a moan zone, but the problem is that I feel so Pollyanna and strange when I try to post things that we would normally post, like celebrating ambassador anniversaries or making announcements about the site.
I’m tempted to close this moan zone and just let them all have their chats offline, or open a new community for sharing announcements from me and just staying out of their moan zone. Thoughts?