Business Value Metrics (PDF)


(Richard Millington) #1

Wanted to share this guide created by Vanessa at Leader Networks.

Leader-Networks-Metrics-Report-2017.pdf (2.2 MB)

I love the diagram going from community metrics to business integration metrics.

A good addition to existing material in the field.

(Christina Griffin) #2

This is great. Thanks so much. It will come in handy to help validate our measurement strategy.

Do you know of any general statistics that are available the use of communities for employees?

We get how to measure communities, but because we are just getting started, we lack the concrete stats and stories that will help us get a foot in the door with stakeholders. Our evidence of how communities can impact business is anecdotal and lacks credibility.

Here’s an example: 60% of companies surveyed found that communities helped to increase efficiency; or on average communities were found to help sales team boost revenue by 30%. Something along those lines.

(Richard Millington) #3

Ah, gotcha, I think then you’re probably looking at vendor or consultancy reports. Most of the top platforms will publish something about their audience.

And Forrester/IDC/others will definitely be putting out work about internal communities.

Curious if anyone else here has data they use as well.