Best way to manage non-technical documentation in Salesforce Community Cloud


(Alissa Lockwood) #1

Hey everyone,

Our KB is currently only used for technical product documentation. Our professional services team is currently in need to sharing documentation with our partners that is both technical (which can go in KB), and non-technical (processes, procedures, guidelines of partner program). Where can this non-technical documentation go since we don’t host this type of content in KB? OR do companies usually put this non-technical docs into their KB?

It would be great to hear from others on Salesforce, but I’d also love to hear from other community managers out there. How are you organizing your documentation on Community?

Thanks!
-Alissa