Avoiding The Biggest Community Problem Because It’s ‘Hard’


(Richard Millington) #1
Originally published at: <strong>https://www.feverbee.com/communityproblem/</strong><br><br>Speaking to a community manager last week, she mentioned her biggest problem was proving the value.

Her boss wanted to know what impact engagement had upon customer retention but she didn’t have the numbers.

A snippet from the conversation:

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