If you were going to launch your Community with only one engagement function from the outset (so we already have Library of Knowledge and Case Management), would you choose ‘Ask a Question’ or Groups Functionality? (we are on the SF Community platform).
Our users aren’t particularly tech savvy, so I think Ask a Question would be a more intuitive action to kick off support and engagement for our new Community, but operationally, would require more structure and support before launch. Whereas Groups feels easier and more controlled for us to manage initially, but not as intuitive/user friendly for users.
Any feedback or insights if you’ve gone down one of these paths for your first reiteration of your Community?