Really loved this post by the way @coppbacp. Seems like exactly the right approach.
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Hello @richard_millington ,
It’s a great summary for anyone managing communities, and it can help a lot.
Thanks for mentioning grazitti.com as an implementation partner.
Just an update in the communities platform, Apart from Lithium and salesforce Grazitti also works on Vanilla Forums, Higher Logic, HiveBrite, InSided, Discourse, ZenDesk, Disciple, Circle, and many more.