Advice for Building an Online Community


(Kim Koppel) #1


My organization is working to build and enhance our online community. At this point, we are looking for best practices around documentation and KB articles. How do you organize and differentiate between the two. Any insights here?


(Richard Millington) #2

Hi @kimk

Thanks for joining us here!

What size is your organization / how much content are we talking about here? :slight_smile:

(Emma Furtado) #3

Hi @kimk

I see documentation as your product’s prescription-validated & supported, solutions. KB articles on the other hand are one offs, user shared best practices, community-submitted solutions, workarounds, shortcuts, different ways to solve problems or deploy products.

Are you planning on storing both in community?

(Kim Koppel) #4

Thanks @communitygal! Yes, we are thinking of storing everything in the community for a “one stop shop” for customers.

(Darren Gough) #5

@Nancy_Kinder might have some insight here with her KM background