A Detailed Breakdown of Autodesk’s Online Community


(Richard Millington) #1


Autodesk has one of the oldest and most successful brand communities in the world.

If Apple and Airbnb showed how the largest brands run their communities (and StackOverflow showed what’s possible with a fully customized platform), Autodesk represents what’s possible with the tools most organizations have available today.

The community began as user groups on bulletin boards in the mid-90s. For a time Autodesk, sent their website visitors to separate user groups. In the early 00s, Autodesk reclaimed the communities on their own site and have steadily grown membership and activities ever since.

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(Olivier Le Pord) #2

As a Community Manager for Autodesk, I want to thank you @richard_millington for this review, specially for the areas of improvement. Good to have a review from a community pro like you!

(Olivier Le Pord) #3

Hope this is not an abuse… https://www.youtube.com/watch?v=71HgV5Aun8M

(Chris B) #4

Nice write up Richard. We helped the guys at Autodesk on their Fusion 360 Ideation strategy a year back [1]. The only thing I can add, right now they lack a responsive solution for mobile and smaller screen devices. We’re told this is coming soon :slight_smile:

[1] https://forums.autodesk.com/t5/fusion-360-ideastation-request-a/idb-p/125