A 0.1% Idea - Forgotten Passwords

(Richard Millington) #1

This is a 0.1% idea, something that might prove your community by 0.1%, but it's a good tweak nonetheless. 


Does anyone have any data on the number of forgotten password requests you receive? Or the click-through rates on the next step?

Might be an interesting opportunity here to bring back existing members. 

(Sarah Hawk) #2

I just looked into it for UXMastery (~500 members) and the lost password page has had 17 unique hits so far this year. Only 1 of those people submitted their email address for a password reset request.

(Darren McKay) #3

1621 requests here in the last year (22,478 members).

I’d never considered looking at this before!