A 0.1% Idea - Forgotten Passwords


(Richard Millington) #1

This is a 0.1% idea, something that might prove your community by 0.1%, but it's a good tweak nonetheless. 

http://uxmovement.com/buttons/how-one-button-can-speed-up-your-forgot-password-flow/

Does anyone have any data on the number of forgotten password requests you receive? Or the click-through rates on the next step?

Might be an interesting opportunity here to bring back existing members. 


(Sarah Hawk) #2

I just looked into it for UXMastery (~500 members) and the lost password page has had 17 unique hits so far this year. Only 1 of those people submitted their email address for a password reset request.


(Darren McKay) #3

1621 requests here in the last year (22,478 members).

I’d never considered looking at this before!