[8 August] What are you working on this week?


(Sarah Hawk) #1

I’m interested in feedback on these threads. They’re still getting plenty of engagement – are they of value?

This week I’m chasing my tail to catch up after taking a couple of days off. Todd and I have a draft strategy to finish for a client, and I have a lot of push ups to catch up on.

(Mark Baldwin) #2

This week I will be mostly handling feedback from our Beta testers, working as a kind of filter, making sure the Beta testers feel like they are valuable and making sure only the important stuff gets handed on to the development team. This also gives me an excellent opportunity to build relationships with some key members of the community. It’s also looking like we will be rolling the Beta testing out on another product to a different set of testers. I also have to somehow fit all my other jobs into the same amount of hours. Oh, almost forgot, I’ve got to finalise an agreement with a 3rd party for a mutually beneficial deal, where we feature their brand in the game and in return we get some publicity from them.

(Bas van Leeuwen) #3

Finalizing the redesign of our website; nitty gritty CSS work ahoy!

(MHCommMgr) #4

I like these threads as they seem to have brought up some interesting discussions that branch off. My week is not all that interesting this week, though… just some housekeeping, deciding how to move forward on major things and catching up on a communities related course I’m taking.

(Sarah Hawk) #5

Jealous. That’s my favourite part of the job.

(Nick Emmett) #6

I agree with @MHCommMgr - I think the threads have been valuable. It’s great to see what people are up to during the week, I know there have been some great conversations within them that otherwise might not have happened.

My week this is week is a little bit catching up on some vital admin from my other role here, away from the Community, and also putting together a slide deck for my exec sponsor to present at an executive off site event next week - presenting our road map and high level resourcing needs going forward.

Other than that, it’s business as usual - some analysis, some outreach, some networking, some connecting of people and info, some work on our project to refresh the template of the site, a little stakeholder management, before jumping into a well earned long weekend for a family wedding!

(Richard Millington) #7

This week i’m continuing work on an ROI resource.

My goal is to having something with default numbers assigned where people can drop in a few figures and get a rough determination of the ROI of their community efforts.

It’s taking a lot longer than I anticipated. It’s hard, for example, to convert an increase in CSAT score to a clear dollar value generated. But we’re working away on it.

Also working with a designer on some new branding for FeverBee material and starting work on a proposal for our collaboration book.

(Suzi Nelson) #8

This week I’m finishing up my latest Feverbee training! Whoo! Also writing up another case study and revisiting how we measure community ROI. The fun never ends :smiley:

(Sarah Hawk) #9

Yay! How have you enjoyed it?

SO excited about this.

(Suzi Nelson) #10

I love it, this my third one! It’s a little difficult applying some of the metrics to a Facebook group - especially how our commuity is set up - so I find I am tweaking a little. As a community manager newbie, these trainings have been SO HELPFUL in getting my feet on solid ground and not feel like I’m just making stuff up.

(Jennifer Filla) #11

First post on your forums for me… this week I am trying not to panic at success! I launched an online community 4 weeks ago thinking it would be all low-key, planning to add discussion forums next month, somehow. Plan to add a premium level next year. And BAM! suddenly it’s nearly 200 members and some of the initiatives ablaze on Twitter. People want to know how to join. I’m still figuring out how to use the software. But after idea after idea falling flat it still feels so good to have found my sweet spot.

So far other posts here seem a bit out of my league… except the one about taking training! It feels good to find a place where people “get” online communities. My husband’s eyes glaze over and my consultant colleagues use the word “interesting”.

(Sarah Hawk) #12

That is awesome! How exciting for you. Can you tell us more about it?

We talk a good game, but we welcome people of all experience levels. Please don’t hesitate to ask questions or get clarification.

What platform are you using?

(Jennifer Filla) #13

Well… I’m nowhere near analysis, measuring ROI on the community or even CSS!

Today I’m trying to figure out how to either get Wishlist to send emails from the system that have my email address (so people don’t worry that it is spam) and find out if I can create Wishlist email groups. Members span all the time zones from US coast to coast and also Canada, UK and Australia. When I offered a bonus roundtable series it was full up in an hour - but by those awake when it was sent. Maybe I can split them into time zone lists and time the emails better? Until I figure it out I’m going to throw all members into my Constant Contact account so I can confirm registration today. Tomorrow I will tackle adding discussion forums.

I have really early, really tedious infrastructure on my plate. Now off to browse these forums for a few minutes.

(Gear Buzz) #14

Have been on holiday so not supposed to work

However as the founder / owner… I have been checking in.

I lost a credit card. I can’t keep up with all the (forum related)payment details I have to update with the new one! It’s PITA.

Huge to do list stacked up to work through.

While I was away I still kept tabs on my teams efforts on the new design. We lost 20 - 30 unnessesary pixels here and there and it’s looking better.

Also our newsletter project - has been moved forwards. I am hoping it will get dragged across the finishing line soon.

(Bas van Leeuwen) #15

And! We’re done(ish) :slight_smile:

(Sarah Hawk) #16

Exciting! And I see that @ale_fattorini plays a starring role.

(Bas van Leeuwen) #17

He does! (already did, but it’s more clear now)

Finally have enough clients that allow us to publish their names to highlight a few :sunglasses:

We’re not done polishing, but we wanted to put something out there for now

(Gear Buzz) #18

Newsletter testing
Active Campaign (email sender / CRM)
Connected to the forum member database
If a user unsubscribes from email - thier user status in the forum database changes.
I found a VBulletin mod that gave my Dev a head start To connect them together.

Redesign = ongoing

Monetisation innovation and ad sales escalation = ongoing

Prep for 3 day trade show in the USA - it looks like we will have 2 film crews (again) covering the show for our YouTube channel. I am there to socialise with forum members and advertisers. We are official sponsors of 3 parties held in 3 swanky venues on 3 separate days

(Alessio Fattorini) #19

Great job! Looks very nice!

(Sarah Hawk) #20

Curious about this. Is the status change reflected publicly? What’s the rationale?