24/7 Moderator Coverage


(Richard Millington) #1
Originally published at: <strong>https://www.feverbee.com/247moderator/</strong><br><br>The Google community was recently flooded with accusations of racism in search results.

Checking in on a Monday morning a few weeks ago, no-one seems to have been around over the weekend.

Once a perception forms, it’s hard to shift. Past a few hundred thousand members you need 24/7 moderator coverage to respond to issues like this.

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(Bas van Leeuwen) #2

One thing to add: always have a way for members to escalate things that are urgent. This can be platform-flags, a public email address (which is read during the weekend), or make sure enough members know you personally so they can reach out using other channels (skype, mail, phone, whatsapp, bullhorn, whatever).