Yeah it’s going to be interesting to get their feedback - it’s only a small group but they’re people that I trust from our community and some of our top contributors. I’m more after their feedback on how it feels and looks, how easy to engage with it compared to the old one. I’m confident that everything will work, and the beauty is, as the feedback comes in, even after launch, I’m in a position where I can deal with it on the fly now, where-as with our previous config (the one that is live as of now) to make those kind of changes I need resource from our developers and it’s just a nightmare.
In terms of your Community’s WHY - I think it’s good to get an understanding early doors as o the direction your business sees it going. When I came in to my role here in my first meeting with the executive sponsor at the time my first question was Why? Why do we go down the route of having an online community for our customers? What are we expecting to get out of it? Is it revenue generation? Lead Generation? Marketing? - The answer I got was customer success. We want our customers to be successful and be able to find solutions to their challenges quicker and easier than perhaps they already are doing. That then gives me a great angle to know how to move on with everything else, how to channel my approach to the next questions of Who, How, What, When and, to a degree, Where?
It’d be great to hear where this leads for you, be sure to let us know.