Well I'm late to the party but I'm still glad to chime in here.
2016 was a huge year for our Community team! Our team doubled in size which gave us peripherals into a lot of ways that we've been able to quantify the Community to the rest of our company. Our Community team is a small branch of a very large tree, but what we lack in size we make up for in gumption!
We were able to migrate our Community from GetSatisfaction to Discourse (which is what the Feverbee Community runs on ) and that has been a huuuuuge improvement for us. We've been able to engage more customers, and also more members of our company internally. Our analytics are looking great, which has given us a lot of new tasks for the upcoming year.
For 2017, our goal is to be able to put a dollar value on a lot of our Community analytics, for example, if someone engages in our Community content - what does that make/save the company?
In December we kept having these crazy brainstorming sessions which would always end off on "let's do that in January", so we've got our work cut out for us now!
Happy new year, everybody!